Synthotech is Hiring: Sales and Marketing Assistant

We’re on a mission to minimise the impacts of maintaining, repairing and installing new and existing underground infrastructure. Synthotech is a supplier and manufacturer of innovative engineering solutions for the global utility market, including live CCTV systems and in-pipe robotics. We design our own branded inspection systems, robotics and tooling, distributing them across the UK and global markets.

To help us with this, we’re now looking for a Sales and Marketing Assistant who will be responsible for providing support to the Sales team, processing sales, generating leads and doing general administration. In addition, the role will also occasionally assist in marketing activities when required, so being tech-savvy and creative would be beneficial!

This is a really exciting opportunity to be involved with a growing company providing support to domestic and international sales and supply at a time when the utility market faces a shakeup. Take a look at the key responsibilities of the role below:

Role and Responsibilities:

Internal Sales

  • Develop and issue quotations and process Purchase Orders
  • Follow up and chase outstanding quotes and leads
  • Answer and process telephone calls
  • Make follow up calls and gather feedback
  • Ensure completeness and accuracy of customer records
  • Keep sales literature/pricing up to date
  • Progress incoming sales through the pipeline
  • Backoffice customer service/care co-ordination
  • Manage the internal manufacturing sheet
  • Generate department KPIs
  • Following the delivery of training, issue training certificates to candidates and maintain training records
  • Consolidate customer feedback
  • Manage and report for the CRM system
  • Support online channels/connections
  • Support occasional events and presentations
  • Work within and take ownership of the OHSAS18001, ISO9001, ISO14001 processes within the operational side of the business

Qualifications and Education Requirements

  • A-Levels or equivalent qualifications
  • Sales / Marketing Degree or experience beneficial

Key Skills

  • Exceptional organisational skills, with the ability to handle multiple tasks simultaneously
  • Good numerical skills, able to produce detailed MS Excel spreadsheets
  • Highly presentable when interacting with clients
  • Experience of CRM Systems – Sage ACT, Salesforce (beneficial)
  • IT literate MS PowerPoint, excel, word, outlook (essential)
  • Good communicator
  • Able to format very high-quality documents suitable for presentation to blue-chip clients

Personal Attributes

  • Highly creative
  • Passion for quality
  • Enthusiastic, team-oriented and positive persona
  • Good time management skills

What we offer

  • 25 days holiday – increases for length of service
  • A day off for weekday birthdays
  • Pension contribution scheme
  • Death in service assurance scheme
  • Great Harrogate based office location
  • Remote and flexible working opportunities
  • Competitive Salary
  • Progression opportunities
  • Professional development


If you’re interested in the role and live locally to our head office in Harrogate, click here to apply. Alternatively, get in touch with us via email for more information: in**@sy********.uk

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